For serious issues, the owner will call the guest directly to resolve the problem, end on good terms, and save the review.Stronghold Engineering, Inc. That’s why every guest gets a post-reservation call to ensure the best reviews possible. Just a single 1-star review takes 20 perfect 5-star reviews to balance and meet the minimum Super host standard of 4.8 stars. Guest Experience & Reviews: Of course, houses are imperfect, and guests can have issues or problems.
Present information so both parties have clear understanding of the issues and plan forward. Listen carefully, to understand and document all relevant details. Our recorded call scrip for complaints or issues starts with 3 points below. Incident Management: The virtual office phone number is monitors 24/7 with staff ready to act to ensure the best possible response and experience for the guest despite the technical issue they may be experiencing. Now, we have a strict and detailed screening process with signed contracts, ID verification, damage deposits, recorded phone calls explaining our rules in detail, video surveillance, noise sensors, and an on-call security team ready to respond day or night. Property protection: We’ve learned from bad experiences like massive parties with people overflowing into the street, and fraudulent bookings with stolen ID and credit cards. This performance requires constant work though our comprehensive revenue strategy including direct booking conversion, SEO ranking, price manipulation, negotiation, and even changes to the listings themselves. Maximum Income: Our properties, outperform the market with income between $160,000 and $180,000 a year for top performing properties. We have learned from mistakes and best practices over the years.
We understand know how much time, energy, money, and emotion goes into each property. Most of our success comes from property ownership. We will treat your property like our own. Why choose Stronghold Real Estate to manage your Short-Term Rental?
#STRONGHOLD ENGINEERING FULL#
In 2019 Vanessa shifted focus to full time STR management. She took on corporate attorneys from some of the largest companies in the world to get the maximum benefit for her clients and their families. Vanessa Russell holds a law degree and spent 12 years representing clients with Mesothelioma from Asbestos poisoning. Casey and Vanessa, and own the Short-Term Rental Management Company Stronghold Real Estate.Ĭasey Russell holds a Mechanical Engineering degree and spent 17 years working in the Oil & Gas industry including equipment design and project management until 2021. Stronghold Real Estate was founded in 2015 specializing in high return real estate investment strategies including short term (Airbnb) & room rental properties.Ĭasey is a licensed Real Estate Agent under Texas United Realty. Then to re-invest and grow while sharing what we have learned to help others through, management, mentorship, and realtor services. Stronghold’s mission is to provide renters with a high-quality home and maximize the return on investment.
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